In July 2025 I was assigned a new Honda Customer Care Rep after making several complaints about the one I was previously assigned and escalating my case with someone higher up in the chain of command. I was finally able to talk to someone who was more understanding and actually made an attempt to call me back instead of me constantly having to call them with no call back. The Rep was very pleasant to talk with a genuinely seemed to feel bad about my experience that I was having.
The new rep told me that considering what I have been going through that Honda Canada was going to offer me a FREE 3 year extended warranty as compensation my inconveniences. He also told me that they are trying to find new parts to repair my machine. I also told the Rep that I have 3 separate insurance policies on my machine, 1 for basic liability, 1 for 3 party liability for operating on Forestry Service Roads and an "All Perils" insurance policy. All insurance policies together cost nearly $1,000, he said consideration for compensation for other expenses would be discussed once they have figured out a way to move forward with the repair. He also told me that they might consider other options if they are not able to repair my machine and that he would contact me again a a few weeks to update me.