Second Conversation

Published on July 31, 2025 at 8:04 AM

With my second conversation with the Honda Customer Care Rep I asked what is taking so long to repair my ATV, I was told that the investigation into my oil pump failure was complete and that Honda was only going to replace the affected parts and not replace the entire engine. I questioned this decision because I spoke to the dealership and they told me that metal filings were found throughout the entire engine and the engine had ran for 10-15 mins after the oil pump failure. The Honda Rep once again said that only the affected parts will be replaced and that the required parts are on back order and there was no ETA on when the parts could be available. I asked if he knew how long it could take to get the parts and the Rep said it was not uncommon for the parts to take up to a year to get.... This is when I had great concerns about Honda's reliability!!!! If a Honda is so reliable, why are parts out of stock? is it because there are so many other similar engine part failures that they are out of stock and can not keep up with the demand?